Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused.

  • With tags attached.

  • In its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at info@zifyx.com.

  • Important: Please do not send items back to us without first requesting a return; these will not be accepted.

  • Once your return is accepted, we will send you a return shipping label and clear instructions on how and where to send your package.

Damages and Issues Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).

  • Custom or personalized products (e.g., special orders).

  • Personal care goods (e.g., beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

If you have questions about whether your specific item is eligible for return, please reach out to us at info@zifyx.com.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition requirements apply: the item must be unworn or unused, with tags, in its original packaging, and include proof of purchase.

Refunds We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at choicetradingservice@gmail.com.

 Address: Rear of 76, Station Road, Wallsend, NE28 6TD, United Kingdom